Privacy Policy

This Privacy Policy details how My Metal Supply, LLC and its affiliates (collectively "My Metal Supply") collect, process, and use your personal information. By interacting with and/or purchasing from My Metal Supply, you hereby consent the practices outlined in this Privacy Policy. We understand that you care how information about you is protected and managed, and we appreciate your trust that My Metal Supply and its partners will act sensibly and handle your data with care.

What Personal Information About Customers Does My Metal Supply Collect?

We collect your personal information in order to provide you with product and services and continually improve them.

Here are the types of personal information we collect:

• Information You Give Us: We receive and store any information you provide in relation to our products and service offerings.
  
  
• Automatic Information: We automatically collect and store certain types of information regarding the use of our products and services such as information about your interaction with products, content, and services on our website. Like many websites, we use "cookies" and other unique identifiers, and we obtain certain types of information when your web browser or device accesses our website and other content we publish. Our physical location(s) may use cameras, sensors, and other technology to gather information about your activity on our premises such as when you visit or pickup purchased items.
  
  
• Information from Other Sources: We may occasionally receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
  
  

For What Purposes Does My Metal Supply Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

• Purchase and Delivery of Products and Services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  
  
• Provide, Troubleshoot, and Improve Products and Services: We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our products and services.
  
  
• Recommendations and Personalization: We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with My Metal Supply.
  
  
• Comply with Legal Obligations: In certain instances, we collect and use your personal information to comply with laws and the policies put in place by financial institutions and payment processors to prevent fraud and other illegal acts alongside manage credit risk.
  
  
• Communicate with You: We use your personal information to communicate with you in relation to My Metal Supply via different channels (e.g., by phone, email, chat, etc.).
  
  
• Advertising: We use your personal information to display interest-based ads for products and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
  
  

Does My Metal Supply Share Your Personal Information?

Information about our customers is an important part of our business, and we are not in the business of selling our customers' personal information to others. We share customers' personal information only within the limits as described in this policy.

• Transactions involving Third Parties: We make available to you products and services provided by third parties for purchase or use via My Metal Supply.
  
  
• Third-Party Service Providers: We sometimes employ other companies and individuals to perform functions on our behalf. Examples may include freight and shipping, marketing, payment processing, cybersecurity, and customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
  
  
• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless the customer consents otherwise). Also, in the unlikely event that My Metal Supply or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  
  
• Protection of My Metal Supply and Others: We release account and other personal information only when we believe release is appropriate to comply with the law; enforce or apply our policies; or protect the rights, property, or safety of My Metal Supply, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to opt out or choose not to share the information.

How Secure Is Information About Me?

We do our best to design our website and services with your security and privacy in mind and only work with trusted suppliers, vendors, service providers, and third parties.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.
• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.
• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identity before we disclose personal information to you.
• It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your My Metal Supply account that is not used for other online accounts. Be sure to sign off when finished using a shared computer.
   

What About Advertising?

• Third-Party Advertisers and Links to Other Websites: My Metal Supply may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. My Metal Supply encourages reviewing the Privacy Policy or Privacy Notice of any third-party website you might visit.
  
  
• Use of Third-Party Advertising Services: We sometimes provide advertisement companies with information that allows them to serve you with more useful and relevant My Metal Supply ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie, a device identifier, or a code derived from applying irreversible cryptography to other information like an email address. Some ad companies also use this information to serve you relevant ads from other advertisers. You can always explore avenues to opt out wherever possible or customize your preferences.

Can I Access My Information?

You can access and modify select information such as your name, address, payment options, profile information, purchase history, and other preferences from your account by logging-in.

What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact My Metal Supply. You can choose not to provide certain information, but then you might not be able to optimize your experience or take advantage of all products and service offerings from My Metal Supply. My Metal Supply does not intend to sell products or services directly to children and always recommend the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to use My Metal Supply, your use and any dispute over privacy is subject to this Privacy Policy and our Terms of Sale & Service, including limitations on damages, resolution of disputes, and application of the law of the state of Georgia. If you have any concern about privacy at My Metal Supply, please contact us with a thorough description, and we will do our best to resolve it. Our business and customer needs change frequently, and our Privacy Policy will also change from time to time. Please check our website(s) frequently to review any changes. We stand behind our mission, the promises we make with integrity, and will never compromise on customer service alongside the standards we set.